STUDENT’S GRIEVANCE REDRESSAL CELL

INTRODUCTION

In order to redress individual as well as collective grievances of the students of the institution, a grievance redressal mechanism has been devised. A grievance may be any kind of discontent or dissatisfaction or negative perception, whether expressed or not, arising out of anything connected with institution that a student thinks, or even feels, is unfair, unjust or inequitable.

In case the person is unwilling to appear in self, grievances may be dropped in writing at the letterbox/suggestion box of the Grievance Cell at Administrative Block. Grievances may also be sent through e-mail to the officer in-charge of Students’ Grievance Cell.

MISSION

To develop a responsible and positive attitude among students in order to maintain a harmonious educational atmosphere in College.

OBJECTIVES

  • To uphold the dignity of the Institutional work by ensuring free atmosphere in the College through promoting cordial student-student relationship and student teacher relationship etc.
  • To support students to access benefits, who have been deprived of the services for which he/she is entitled.
  • To ensure the students duties and responsibilities.
  • To make teaching and supporting staff responsive, accountable, courteous in dealing with the students.
  • To investigate the reason of dissatisfaction.
  • To ensure effective solution to the student grievances with an impartial and fair approach
  • Encouraging the students to express their grievance/problems freely and frankly without any fear of being victimized
  • Advising the students to respect the right of dignity of one another.

ACTIVITIES

PROCEDURE FOR LODGING COMPLAINT

All grievances shall be handled in accordance with the procedure laid down below;

  • The student will first take up his/her grievance with her mentor
  • If the student is not satisfied with the decision of the mentor or fails to receive an answer from him/her within three days, he/she will take the grievance to the class coordinator
  • If the decision of the coordinator is not satisfactory or an answer is not received from him/her within three days, the student may present it to the Principal in writing in the students grievance form duly signed by the student. And the principal shall, if necessary refer the case to the Chief executive and to the Chairman & Secretary, Vivekanandha Educational Institution, Elayampalayam.
  • The student may feel free to put up a grievance in writing/or in the format available in the office and drop it in the box.
  • Grievances which require immediate attention/action may also be sent through e-mail to the Principal using the email id principalvcon@gmail.com
  • The students may also register their complaints in the online grievance portal available in the college software.
  • The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents
  • The Grievance Cell in turn, shall verify the facts and assure that the grievances have been properly solved in a stipulated time limit provided by the cell, which is 14 days.
  • The grievances which are solved at the mentor/class coordinator/principal/ level it should be entered in the Students Grievance Redressal Cell register through the secretary
  • The cell shall be committed to maintain the confidentiality of information throughout the process.
  • No appeal shall be entertained after the expiry of 14 days.
  • The members will meet at least once in every 6 months or on receipt of a grievance.
  • The grievances which are solved at the coordinator/principal/ level it should be entered in the Students Grievance Redressal Cell register through the secretary
  • The cell shall be committed to maintain the confidentiality of information throughout the process.
  • No appeal shall be entertained after the expiry of 14 days
  • The members will meet at least once in every 6 months or on receipt of a grievance.

POWER OF THE COMMITTEE

  • The Grievances committee shall deal with the any types of grievances of the students.
  • The Grievance Committee shall hear and settle grievances, as far as may be practical, within 10days after the grievance is lodged.

List of Internatioal and National Days/Weeks to be Observed by National Service Scheme

S.NO NAME OF THE MEMBERS DESIGNATION POSITION
1. Prof.Dr.M.Karunanidhi PATRON Chairman & Secretary
2 Prof.Dr.M.Sumathi Principal Chair person
3. Prof.Dr.M.Geetha Vice Principal Advisor
4 Mrs.P.Indira Nursing Tutor Convener
5. Ms.Dhejasvini.M Student – I GNM Representative
6 Ms.Agalya.S Student – II GNM Representative
7. Ms.Vasundradevi.D Student – III GNM Representative
8 Ms.Eesanarase.N Student – I B.Sc (N) Representative
9. Ms.Jinitta.k.saji Student – II B.Sc (N) Representative
10 Ms.Harishma.S Student – III B.Sc (N) Representative
11. Ms.Divyadharshini.J Student – IV B.Sc (N) Representative
12 Ms.Josika.R Student – I ANM Representative
13. Ms.Priyadharshini.J Student – II ANM Representative
14 Mrs.Aiswarya.M Student – I M.Sc (N) Representative
15. Ms.Jeevitha.S Student – II M.Sc (N) Representative
16 Ms.Lincy.L.S Student – I P.B.B.Sc(N) Representative
17 Ms.Narmatha.G Student – II P.B.B.Sc(N) Representative